Maas Dine
Help

Customer Inquiries

No, the drop off destination cannot be changed once the restaurant has accepted the order and driver picks it up for delivery

ZeMaas leverages in no charge cancellation of dine order before the restaurant accepts your order. However, once the restaurant starts preparing the order, the refund cannot be processed.

No, You cannot order multiple items from different restaurants for the same order. You need to place a new order for another restaurant

“You will get pop up notifications on the app for every actions done by the restaurant and driver until delivery. You may track the order on your Maas Dine app:
1. Go to the side menu
2. Press “”My Orders””
3. Press “”Upcoming”” tab
4. Click on “”Track””

Driver status can also be tracked on the map once the driver starts the trip for delivery drop off”

Yes, If in case of any changes needed or issues faced, you can reach out to our customer service through the Maas Dine app.
1. Go to the side menu
2. Press “”My Orders””
3. Press “”Upcoming”” tab
4. Click on “”Help”” beside the restaurant name

Choose your issue category from the list available under help, Describe your issue on the comment section and click on “Submit”

No, you cannot order from a restaurant that is beyond 25 km radius

Yes, you can add multiple addresses on your Maas Dine app. But, please be aware if the addresses are from different locations, restaurants close to that particular address will only be displayed to place an order

You can report your issue through the Maas Dine app.
1. Go to the side menu
2. Press “”My Orders””
3. Press “”Help”” under the order for which you need to report

Choose your issue category from the list available under help, Describe your issue on the comment section and click on “Submit”

Select Edit Profile on the main menu, change the information that appear on the next screen and press the Update Profile button at the bottom of the screen.

No, the user cannot create a new account under the same phone number or email address. If you cannot access you account because you forgot your password, simply reset you password at the sign-in page.

Yes, you can re-order the same menu item (customized or not) as is from previous orders. To do this:
1. Go to My orders
2. Press “”Repeat Order”” from one of the past orders

This will add the exact same order to the cart

You can add additional notes by pressing “Add notes for the kitchen” at the checkout page. Write your comments and click submit before proceeding to the checkout.

You can add additional notes by pressing “Add Delivery note” at the checkout page. Write your comments and click submit before proceeding to the checkout.

Yes. At the bottom of the checkout page, click on change payment button to change to a different card/payment method

When the driver is on the way for delivery, go to upcoming orders click on track button. The tracking screen will open up. Click on contact Driver option to contact the driver

Contact ZeMaas via help phone line, so we can arrange another delivery or process credit if already paid

About Safety and Accessibility

ZeMaas puts the safety of the customers first. We take our pride in ensuring the wellbeing of our communities by offering doorstep drop off without direct contact with the couriers

Yes, We have implemented contactless delivery for all food orders thus limiting the contact between customers and couriers. It is recommended for customers to Add delivery note before placing the order for a hassle-free contactless delivery. Please also keep an eye on the tracking screen on Maas Dine

ZeMaas insists all the restaurants to seal the food for additional safety and hygiene. As a protective measure, the drivers are mandated to wear the mask during the ride and delivery of the food

We work with reliable drivers but if a conflict arises, we understand your concerns and will do our best to resolve the issue as soon as possible. We would like to know more about your dispute and would like to investigate more to best assist you and the driver to avoid such disagreements in the future. Please contact us at c.care@zemaas.com and our customer service team will respond to your concerns.

Yes, you can pay cash to the driver for the amount displayed on your receipt.
Note: We have currently suspended cash on delivery for orders in response to covid-19 and to respect social distancing

Download The Mass App Today

About Maas Dine

Yes, The same user account can be used on Maas Ride, Maas Dine and Maas Pack. You need not create different accounts for each app. You can sign in to each app using the same credentials

Once you sign-up with your phone number, it is stored in our database until you delete your account with ZeMaas.

ZeMaas app accounts cannot be deleted by the user. Only admin can process any account deletion requests. Please contact ZeMaas to delete/de-activate your account

The rider can do that by using “”Refer a Friend”” option. The friend will get a discount when he/she starts using the Maas Ride app for the first time.
1. Go to side menu
2. Go to Settings and Press “”Refer a Friend”” to share the referral code

You can browse through the app and add items to the cart. But when you press checkout, the page redirects to sign up. Signing up is mandatory in order to place an order

Yes, You can choose multiple favorite restaurants by pressing the heart icon on the top right side corner of the restaurant’s thumbnail. This will add the restaurants to your favorite list

If you’re already logged in to the app:
1. Go to side menu and click on View profile
2. Click on the Pencil icon beside the password field to change the password

No, you cannot change from within the app if you don’t remember your previous password. You may have to sign out of the app and click on forgot password to reset your password

Promotions are specific to each business. If the restaurant has any promotion for the items, you can add promotion at the checkout page by clicking on “Apply Promotion”. This will open up the list of available promotions (if any) to be applied for the order

Once the item is delivered to you, you will have an option to rate the driver. Click on “Rate Driver” select the stars, write comment and click on submit

Once the item is delivered to you, you will have an option to rate the business. The “”Rate Business”” option will appear once you finish rating the driver. Select the stars, write comment and click on submit

For ongoing orders. you can view the receipt under “”My Orders”” Click on “”upcoming”” tab and click on view receipt. For Past orders, you can view the receipt under “”My Orders”” Click on “”Past”” tab and click on view receipt against the order for which you need the receipt

Yes, you can change delivery address before checkout. Please note that the delivery cost will be updated based on the newly changed address

Promo codes are restaurant specific. Promos MUST be applied before placing the order. They can’t be applied after the order has been placed. Promo codes can’t be combined. You can only use one code at a time for an order

Go to settings –> Addresses and press “”Add new”” button to add a new address and choose “Mark as Default” to make the new one as your default address. If you have a list of addresses already, press one of those and select “Mark as default”

About Payments

ZeMaas understands the need of customers and businesses. You will be charged for cancellation only when the restaurant accepts your order and started preparation of the order already

Go to settings –> Help. Choose the App issues category and give a brief description and submit the issue or Contact ZeMaas via help phone line

Go to settings –> Help. Choose the Issues with previous order or any past orders. Choose “I need a refund” give a brief description and click on Submit

The refunded money will be added as ZeMaas’ credits in the wallet

Yes, you can add multiple credit/debit cards under wallet

Taxes apply to orders based on provincial/state regulations. The estimated taxes will be displayed during checkout and the finalized tax amount can be found on your order receipt

Yes, there is delivery fee for all the orders and is calculated based on your distance from the restaurant. There is no minimum purchase limit on ZeMaas’ Maas Dine.

Yes, you can add the debit card as a method of payment in the Wallet.

Contact ZeMaas via help phone line, so we can arrange another method of payment.

ZeMaas is here to help you if you are wrongly charged a cancellation fee, or the dine order payment. Follow the steps below to report a dispute:

1. Go to My orders, press “Past” tab
2. Press “Help” button
3. Choose the option “I would like a refund”
4. Select the reason for refund, give a brief description and submit the request

Contact ZeMaas via help phone line, so we can arrange another method of payment.

When booking the next dine order, simply select the ZeMaas credits option to pay with the collected credits.

Zemaas is committed to caring for the well-being of our customers, partners and stakeholders during COVID-19. While the situation is improving, we continue to stay vigilant and keeping up with all the precautionary measures to keep our employees and stakeholders safe.