Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Products and Services to you.
In connection with accessing our Services, we may collect information from you which can be used to identify you (“Personal Information”),
We collect information when you register or open an account, sign in, pay a bill, use or purchase our service, call us for support, or give us feedback. We may also get information from other companies or third parties, such as when you sync a third party account or service with your ZeMaas Service, or when we may use service providers to supplement the Personal Information you give us (e.g., validate your mailing address) to help us maintain the accuracy of your data and provide you with better service. Finally, we also collect content or other information that you may provide or create when you interact with our Services.
To complete a purchase or register through our website or mobile Application, we may ask you to provide us with certain personal identifiable information that can be used to contact or identify you (“Personal Data”). Personal identifiable information may include, but is not limited to:
- Email address.
- First name and last name.
- Phone number.
- Billing Address, ZIP/Postal code, City.
- Cookies and Usage Data.
- Payment information (through our third-party payment processors).
You understand that all information available on your profile including but not limited to profile picture, name, and such other information made available on your profile will be seen by other users once you are involved with them in the same service. Also, we may receive the contact information of the contacts that you add as an emergency contact. if you as a rider added some drivers as favourite, we will receive this information to help you get a ride with your favourite driver.
Drivers need to provide further information such as, driving license, vehicle information, insurance information, and bank information, to help us deposit money to their account
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us
We may also collect some information from you including:
- Order information.
- Delivery information.
- Ride sharing information (pick up location, drop-off destination).
when you request any part of our service.
To list your business or become one of the delivery agents, we may request some or any of the following information:
- Valid ID.
- Business name.
- Business Address.
- Driver’s License.
- Vehicle License.
- Email address.
- Phone numbers.
We will use this information to verify your business or Identity before we engage you as a Service Provider.
We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
ZeMaas discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that:
(i) Need to know that information in order to process it on ZeMaas’s behalf or to provide services available at ZeMaas’s services, and
(ii) That have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country;
By using ZeMaas’s services, you consent to the transfer of such information to them. ZeMaas will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, ZeMaas discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when ZeMaas believes in good faith that disclosure is reasonably necessary to protect the property or rights of ZeMaas, third parties or the public at large.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
We need your current location, to help us connect riders or business owners with our drivers, if you grant this permission, ZeMaas will receive your current location. Also, if you add some locations as favourite, we will receive this information regarding your favourite locations.
You can enable or disable location services when you use our Service at any time through your device settings.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies: We use Session Cookies to operate our Service.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
- Security Cookies: We use Security Cookies for security purposes.
Use of Data
- To provide you with any of our services as may be requested from time to time.
To notify you about changes to our Service.
- To allow you to participate in interactive features of our Service when you choose to do so.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our Service.
- To monitor the usage of our Service.
- To detect, prevent and address technical issues.
- To detect and prevent fraudulent activities.
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information
Retention of Data
When you close your account, we may continue to communicate with you about our Services, give you important business updates that may inform you and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones.
We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (if we require to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
ZeMaas will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods of time.
Disclosure for Law Enforcement
Under certain circumstances, ZeMaas may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
- We need to perform a contract with you.
- You have given us permission to do so.
- The processing is in our legitimate interests and it’s not overridden by your rights.
- For payment processing purposes.
- To comply with the law.
How we protect your information
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
We, along with third-party service providers, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other demographic functions as they relate to our website.
Google Analytics will associate the visitation information it collects from our site with Google information from accounts of End users who have consented to this association for the purpose of ads personalization. This Google information may include end user location, search history and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into users’ cross-device behaviours. These features are also subject to the Google Analytics Advertising Features policies.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or a guardian and you are aware that your Child/ren has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
In the Event ZeMaas is sold, or substantially all of its assets, were acquired, or in the unlikely event that ZeMaas goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of ZeMaas may continue to use your personal information as set forth in this policy.
Call us on: + 1- 88-88-zemaas
Or visit one of our offices:
4299 Village Centre Crt